Maya — Terms of Service

Effective Date: February 17, 2026 · Last Updated: February 17, 2026

1. Introduction and Acceptance

These Terms of Service (“Terms”) constitute a legally binding agreement between CREAIT B.V., a company registered in the Netherlands (Chamber of Commerce: 98184911), with its registered office in Maastricht, Limburg, The Netherlands (“Company,” “we,” “us,” “our”) and you (“User,” “you,” “your”).

By creating an account on, accessing, or using the Maya platform and related services (collectively, the “Service”), you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and our Refund Policy, each of which is incorporated herein by reference.

If you do not agree to these Terms, you must not access or use the Service. If you are accepting these Terms on behalf of a legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.

2. Definitions

3. Merchant of Record; Paddle

3.1 Paddle as Reseller

We use Paddle as our Merchant of Record and authorized reseller. Paddle processes your payment, issues invoices and receipts, and determines, collects, and remits applicable taxes (including VAT, GST, and sales tax) on our behalf.

When you purchase Credits or any paid feature, you are purchasing from Paddle, which then enables the Company to provide you with the Service. Your purchase is governed by both these Terms and Paddle’s Buyer Terms.

3.2 Paddle Buyer Terms

Your transaction is also subject to Paddle’s Checkout Buyer Terms and Conditions, available at https://www.paddle.com/legal/checkout-buyer-terms. When you check out or view your first Paddle invoice, you may be asked to accept Paddle’s Terms. This acceptance is generally required once per customer.

If you are purchasing for personal use, you are deemed a “consumer.” If you purchase on behalf of a company or with a VAT/tax ID, you are deemed a “business.” The applicable Paddle terms will be presented at purchase time.

3.3 Paddle Disclosure

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries related to billing and handles returns for billing-related matters.

4. Description of the Service

4.1 Overview

Maya is an AI-powered YouTube analytics platform that enables users to perform macro-level content analysis across YouTube channels and videos. The Service processes video content using large language models (LLMs) and other analytical tools to deliver insights, reports, and recommendations.

4.2 Features and Functionality

The Service may include, without limitation:

  1. Channel-level and multi-channel analytics and comparisons
  2. Video content analysis using AI/LLM processing
  3. Content strategy insights and recommendations
  4. Competitor benchmarking and trend identification
  5. Custom report generation based on user-defined parameters

Specific capabilities, supported features, and analytical depth are described on the relevant product pages and documentation on the Website.

4.3 AI-Generated Output

The Service uses artificial intelligence and large language models to generate analyses and insights. You acknowledge and agree that:

  1. AI-generated outputs are provided for informational purposes only and should not be the sole basis for business decisions;
  2. AI outputs may contain inaccuracies, omissions, or errors, and the Company does not guarantee the accuracy, completeness, or reliability of any AI-generated content;
  3. The quality and depth of analysis depends on available data, the complexity of the query, and the capabilities of underlying AI models, which may change over time;
  4. You are solely responsible for evaluating and acting upon the outputs of the Service.

4.4 Dependencies and Third-Party Services

The Service relies on third-party platforms and APIs, including but not limited to the YouTube API, AI model providers, and cloud infrastructure providers. You acknowledge that:

  1. Changes to third-party services (including API modifications, deprecations, pricing changes, or policy updates) may affect the Service’s functionality or availability;
  2. We are not responsible for outages, changes, or limitations imposed by third-party service providers;
  3. Your use of the Service must comply with applicable third-party terms of service, including YouTube’s Terms of Service and Google’s Privacy Policy.

4.5 Updates and Changes

We may add, modify, or discontinue features of the Service at any time. For material changes that adversely affect existing paid features, we will provide reasonable notice where practicable.

5. Eligibility and Account Registration

5.1 Eligibility

You must be at least 18 years of age, or the age of legal majority in your jurisdiction, to use the Service. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

5.2 Account Registration

To access the Service, you must create an Account by providing accurate, current, and complete information. You agree to:

  1. Maintain and promptly update your Account information to keep it accurate;
  2. Maintain the confidentiality of your Account credentials and not share them with third parties;
  3. Accept responsibility for all activities that occur under your Account;
  4. Immediately notify us of any unauthorized access to or use of your Account.

5.3 Account Termination

We reserve the right to suspend or terminate your Account at any time, with or without cause, and with or without notice, including but not limited to breach of these Terms, suspected fraud, or abusive use of the Service. Upon termination, your right to use the Service ceases immediately. Unused Credits are non-refundable except as required by applicable law.

6. Pricing, Credits, and Payment

6.1 Credit-Based Pricing

The Service operates on a pay-as-you-go, credit-based pricing model. There are no subscriptions. Credits are purchased in advance and consumed when you use the Service. The number of Credits consumed per analysis varies depending on the complexity, scope, and parameters of your request.

Credit pricing, packages, and consumption rates are displayed on the Website and may be updated from time to time. Updated pricing applies to future Credit purchases only; previously purchased Credits retain their value.

6.2 Credit Purchases

All Credit purchases are processed by Paddle. Prices are displayed at checkout and may include applicable taxes as determined by Paddle. Currency conversion fees imposed by your bank or payment provider are your responsibility.

Credits are non-transferable between accounts and have no cash or monetary value outside the Service.

6.3 Taxes

As Paddle is the Merchant of Record, Paddle determines, collects, and remits all applicable taxes on your behalf. Tax amounts will be displayed during checkout.

6.4 No Subscriptions

The Service does not offer recurring subscription billing. All purchases are one-time Credit package purchases. We may introduce additional pricing models in the future, which will be governed by updated Terms.

7. Refunds, Cancellations, and Right of Withdrawal

7.1 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all Credit purchases. If you are not satisfied with the Service, you may request a refund within thirty (30) days of the order completion date.

Refunds are issued only for unused Credits: the refund amount will be calculated as the pro-rata value of the unused Credits remaining in your Account at the moment the refund is processed and issued by Paddle, not at the time the request is submitted. Any Credits consumed between the submission of the refund request and the processing of the refund will not be refunded.

Credits that have been consumed to generate analyses or reports are non-refundable, as the underlying compute costs are incurred at the time of use.

Refund requests received after sixty (60) days from the date of the transaction will not be processed, in accordance with Paddle’s buyer terms.

7.2 Refund Processing

All refunds are processed by Paddle as the Merchant of Record. Refunds are provided at the sole discretion of Paddle and on a case-by-case basis, and may be refused if Paddle finds evidence of fraud, refund abuse, or other manipulative behavior. This does not affect your statutory rights as a consumer in relation to products that are not as described, faulty, or not fit for purpose.

You shall not seek refunds directly from the Company. All refund requests must be directed to Paddle through one of the channels described in Section 7.5 below. The Company will not make direct payments or refunds to buyers; any agreed refund will be processed by Paddle.

7.3 EU/UK Consumer Right of Withdrawal

If you are an EU or UK consumer purchasing digital content not supplied on a tangible medium, you have a 14-day cooling-off period. Before completing your purchase, you will be asked to confirm that you are aware that you have 30 days to cancel or apply for a refund after the order completion date. By purchasing Credits and accessing the Service, you expressly consent to immediate performance of the contract and acknowledge that you lose your statutory right of withdrawal once the Credits are delivered to your Account. If you do not wish to waive this right, do not use your Credits during the cooling-off period.

Your 30-day money-back guarantee under Section 7.1 remains available regardless of this waiver.

7.4 Complaints Policy

We are committed to resolving any complaints promptly and fairly. If you have a complaint about the Service:

  1. Contact our support team at support@mayadvisor.ai with a description of your complaint and your order reference number;
  2. We will acknowledge receipt of your complaint within two (2) business days;
  3. We aim to resolve all complaints within fourteen (14) business days of acknowledgment. If we require additional time, we will inform you of the expected resolution timeline;
  4. If your complaint is not resolved to your satisfaction, you may escalate the matter to the applicable trade ombudsman or consumer protection authority in your jurisdiction. For EU consumers, you may also use the European Commission’s Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

7.5 How to Request a Refund

To request a refund, you may:

  1. Contact our support team at support@mayadvisor.ai, providing your order number and the email address used for the purchase;
  2. Use the refund request link in your Paddle receipt or invoice;
  3. Visit the Paddle buyer support portal at https://paddle.net.

Refund eligibility will be evaluated in line with this policy, Paddle’s buyer terms (https://www.paddle.com/legal/checkout-buyer-terms), and applicable law. Card refunds typically take 3–5 business days to process.

8. Acceptable Use Policy

You agree not to use the Service to:

9. Intellectual Property

9.1 Company IP

The Service, including all software, algorithms, models, interfaces, designs, documentation, trademarks, and other intellectual property, is and remains the exclusive property of the Company and its licensors. Nothing in these Terms grants you any right, title, or interest in the Service except for the limited right to use the Service in accordance with these Terms.

9.2 User Content

You retain ownership of any data you submit to the Service (e.g., channel URLs, query parameters). By submitting content to the Service, you grant us a limited, non-exclusive, worldwide, royalty-free license to process such content solely for the purpose of providing the Service to you.

9.3 Output

Analyses and reports generated by the Service based on your inputs are provided for your use. However, the underlying methodologies, algorithms, models, and analytical frameworks used to generate such outputs remain our intellectual property. You may use the outputs for your own internal or personal purposes. You may not represent AI-generated outputs as independently created human analysis.

9.4 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us an unrestricted, irrevocable, perpetual, royalty-free license to use such feedback for any purpose without obligation to you.

10. Data Usage and YouTube API Compliance

10.1 YouTube API Services

The Service accesses and uses data from the YouTube API Services. By using the Service, you agree to be bound by the YouTube Terms of Service and acknowledge Google’s Privacy Policy.

10.2 Data Sources

The Service processes publicly available YouTube data and user-submitted parameters. We do not access private YouTube data on your behalf unless you explicitly authorize such access through YouTube’s OAuth flow, and only to the extent permitted by YouTube’s API Terms of Service.

10.3 Revoking Access

You may revoke the Service’s access to your YouTube data at any time through Google’s security settings at https://security.google.com/settings/security/permissions.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR VIRUS-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED. WE DO NOT WARRANT THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT OR ANALYSIS PROVIDED THROUGH THE SERVICE.

WE MAKE NO REPRESENTATIONS REGARDING THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, GOODWILL, DATA, BUSINESS OPPORTUNITIES, OR ANTICIPATED SAVINGS, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU HAVE PAID TO US (VIA PADDLE) IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY; OR (B) ONE HUNDRED EUROS (€100).

The limitations in this section apply even if any limited remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you.

13. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, agents, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or in connection with:

  1. Your use or misuse of the Service;
  2. Your violation of these Terms or any applicable law;
  3. Your violation of any third-party right, including any intellectual property right or privacy right;
  4. Any content you submit to the Service.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

14.2 Dispute Resolution

Any dispute, controversy, or claim arising out of or in connection with these Terms shall first be attempted to be resolved through good-faith negotiation between the parties for a period of thirty (30) days. If the dispute cannot be resolved through negotiation, it shall be submitted to the competent courts of Maastricht, the Netherlands.

14.3 Consumer Rights

If you are a consumer in the EU, nothing in these Terms affects your right to rely on any mandatory provision of the law of the country in which you reside. EU consumers may also bring proceedings in the courts of their country of residence. The European Commission provides an Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

14.4 Dispute Resolution for Users in the United States and Canada

(a) Binding Arbitration. If you reside in the United States or Canada, you and the Company agree to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Service (collectively, “Disputes”) through final and binding arbitration, except as set forth under “Exceptions” below. This means that you and the Company are each waiving the right to a jury trial or to participate in a class action. The arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules.

(B) CLASS ACTION WAIVER. YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. FURTHER, UNLESS BOTH YOU AND THE COMPANY AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.

(c) Exceptions. Nothing in this section will limit the right of either party to: (i) bring an individual action in small claims court; or (ii) seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party’s intellectual property rights.

15. Modifications to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you by posting the updated Terms on the Website and updating the “Last Updated” date. For material changes that adversely affect your rights, we will provide at least thirty (30) days’ prior notice (via email or in-app notification). Continued use of the Service after the effective date of updated Terms constitutes your acceptance of the changes.

16. General Provisions

16.1 Entire Agreement

These Terms, together with the Privacy Policy, Refund Policy, and any applicable Paddle Buyer Terms, constitute the entire agreement between you and the Company regarding the Service and supersede all prior or contemporaneous communications and proposals.

16.2 Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

16.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

16.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

16.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, Internet disruptions, third-party service outages, or pandemics.

16.6 Notices

Notices to the Company should be sent to support@mayadvisor.ai. Notices to you will be sent to the email address associated with your Account.

16.7 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights, except that Paddle may enforce the provisions of Section 3 as a third-party beneficiary.

17. Contact Information

CREAIT B.V.
Maastricht, Limburg, The Netherlands
Email: support@mayadvisor.ai
Website: mayadvisor.ai

© 2026 CREAIT B.V. All rights reserved.